Common QuickBooks Software Error Codes

Developed by Intuit, QuickBooks is one of the most well known accounting softwares for business owners. It has completely changed the way accounting is done for small and medium sized businesses. No matter if it’s the Desktop or Online version, QuickBooks is an integral part of how many businesses operate.

But like all programs, there are going to be flaws. QuickBooks File Doctor can help repair some files and get rid of some errors, but it does not help with everything. If you do come across an error message, the first thing you should do is try to understand the root of the issue. Below we’ve highlighted some of the most common QuickBooks error codes, why they may arise, and possible solutions.

QuickBooks Error Code 6000

The most common error in QuickBooks is error code 6000. This error code usually appears when you are trying to open your company file. The following are the different -6000 series errors you may encounter:

QuickBooks Error -6000, -80

This error may be occurring for one of the following reasons:

  • Data is converted over a network
  • There is damage in your file
  • QuickBooks can’t communicate with the server
  • There is more than one computer acting as the host for the data file

This error code can be fixed by running the QuickBooks Company File Diagnostic Tool or by copying the backup file (.qbb extension) or company file (.qbw extension) to a local hard drive. You can then restore the backup or update the file before moving it back to its original location.

QuickBooks Error -6000, -77

There are a few possible reasons that you are seeing this error code:

  • The company file is stored in external media
  • Incorrect folder permissions for where the company file is stored
  • The company file is being opened by QuickBooks by referencing a mapped drive

In most cases, the error is resolved after restarting QuickBooks with increased permission. If the error is still not fixed, QuickBooks File Doctor may be able to resolve it. You can also try moving the company file to the local or network drive or change the settings to select the correct server.

QuickBooks Error -6000, -83

There are many different reasons why this error may occur, including:

  • Incomplete QuickBooks installation
  • Converting your company file from an earlier version over a network
  • Damage in the company file and/or shared folder
  • The server doesn’t have the correct permissions to access company files
  • The user doesn’t have the correct permissions to access company files
  • Service QBDataServiceUserXX (where XX is the version number of QuickBooks) doesn’t have the correct permissions

The solution to error -6000, -83 depends on what the user was doing to make the error message pop up. Below are a few example scenarios and possible ways to resolve this issue:

  1. User was opening a company file stored on a Windows server
    1. Run QuickBooks File Doctor
    2. Turn off hosting on all workstations that access the file
    3. Update to the latest release
    4. Verify hosting on your computers
    5. Edit the hosts file
  2. User was opening a company file stored on a Linux server
    1. Verify connection
    2. Edit the hosts file
  3. User was restoring your company file
    1. Change the extension if it is not .qbw
    2. Check for issues in the file name and/or path
  4. User was creating a backup
    1. Create a manual backup and store it in a new file folder on the root of the C: drive

QuickBooks Error -6189, -816

If you are seeing this error, it means you are attempting to open a file that is already in use. If you’re using QuickBooks in a multi-user environment, check the following items:

  • Ensure your data is not stored on a network drive. A removable drive does not have full computer functionality and cannot run QuickBooks Database Manager. While it is not common, this setup may cause data damage.
  • Ensure you are not using a file sharing service. Some online auto-backup utilities, like Dropbox, SugarSync, etc., cause errors when used in conjunctions with QuickBooks. Copying your company file into your computer’s C: drive can help you avoid problems.
  • As recommended by Intuit, ensure you do not encrypt your company file. Contact your encryption software’s vendor for detailed instructions on disabling the software.

QuickBooks Error -6177, 0

You’ll receive this error if QuickBooks is unable to use the path to open the company file. There are a few different ways to go about resolving this issue. Some of which include:

  • Run QuickBooks File Doctor
  • Move the file to the local hard drive
  • Manually resolve (if QuickBooks File Doctor is unable to run on your system)

Have you run into an error code not on this list? For more help on error codes, Intuit’s community forum is an extremely helpful tool for you to resolve any issues you may be experiencing. Additionally, QuickBooks training may be a good idea to get better acquainted with how to handle and troubleshoot error codes.