Troubleshooting steps that help support move faster.

When checkout, software, or a payment terminal behaves unexpectedly, a few details can save a lot of time. Start here before you call, or keep this page open while you talk with support.

Start with the issue type.

Checkout or sales screen

Note the register, browser, user, item, customer, payment type, and the exact step where the issue appeared.

Call support

Payment terminal

Have the terminal model, location, connection type, and any visible message ready when you contact support.

Compare hardware

Merchant account access

If the issue is login or reporting access, confirm which account, user, and page you are trying to open.

Open merchant login

Use this quick checklist before you call.

1. Identify the device

Which workstation, tablet, browser, register, or terminal was involved?

2. Capture the message

Take a screenshot or write down the exact error, declined message, or unexpected behavior.

3. Note recent changes

New hardware, network changes, permissions, updates, or new products can matter.

Need help now?

Call support at (828) 214-5550. If you are evaluating a new setup, book a guided demo instead and we will walk through the right fit.