FAQs

• Can PaymentCollect complete my PCI compliance for me?

  No, because the questionnaire contains sensitive information specific to your network setup, PaymentCollect can’t complete it for you. However, we’re here to help if you have any questions along the way.

• How often do I need to complete PCI compliance?

  Merchants must complete a PCI compliance questionnaire every year. To stay compliant, you’ll also need to perform a network scan every 90 days. You should receive an email reminder 30 days before your PCI compliance expires.

• Who do I call for more information?

  You should have received a phone number in your onboarding email. If you can’t find it, no worries—just give us a call! We’ll be happy to point you in the right direction.

• What happens if I'm not PCI compliant?

  If you’re not PCI compliant, you’ll face higher monthly fees, and your customers’ data may be at risk. Staying compliant helps keep their information safe and saves you money.